How to Use NotifyNow

How to receive alerts, report issues, and check the map

What Is NotifyNow?

NotifyNow is Collier County Public Utilities’ customer notification service. It keeps you informed about your water service in real time and lets you report issues directly, without waiting on hold.

NotifyNow does three things:

  1. Sends you text and email alerts about service interruptions, boil water notices, and service restorations
  2. Helps you report water service issues directly from your phone or computer
  3. Shows a live map of current service issues in your area

Collier County Public Utilities customers are enrolled in NotifyNow. To make sure notifications reach you, verify your contact information at collier.gov/paywater. Alerts may be sent to the phone number or email address on file with your account.

Receiving Alerts

When there is a water service interruption, boil water notice, or service restoration in your area, NotifyNow sends an alert to you by text and email. Condo associations and customers served through a master meter will receive information through their association but are able to view the NotifyNow map for timely information.

What you will be notified about

  1. Water service interruptions in your area
  2. Precautionary boil water notices in place for your area
  3. When a boil water notice has been lifted
  4. Restoration of water service

Depending on the situation, you may be notified by

  1. Text message to the cell phone number on your account
  2. Email to the email address on your account

Checking the NotifyNow Map

The NotifyNow Map at collier.gov/notifynow shows live information about water service issues across Collier County. You can use it any time to check the status of a reported issue or see whether a service interruption or precautionary boil water notice is affecting your neighborhood. You do not need an account to view the map.

The map shows:

  1. Current service interruptions
  2. Active precautionary boil water notices

Checking the status of a reported issue

Once you have reported an issue, you can check its status three ways:

  1. Online: Visit collier.gov/notifynow and view the map.
  2. By text: Text STATUS to 239-252-6245 from the phone number on your account
  3. By phone: Call Collier County Water at 239-252-6245, select option 1.

Reporting a Water Service Issue

With NotifyNow, you can report water service issues:

  1. No water
  2. Low water pressure
  3. A line break or leaking pipe outside your home

Image on How to Report an Issue

Report-an-Issue-image.jpg

There are three ways to report an issue:

Report Online Using the Map

  1. Go to collier.gov/notifynow.
  2. Click the “Report an Issue” button in the upper right corner of the map.
  3. Report using your account number, cell phone number or service address.

The map shows current service issues in your area. You can check whether a problem has already been reported before submitting a new one.

Report by Text

Text OUT to 239-252-6245 from the cell phone number registered to your account.

Other text commands:

  1. STATUS — Check the status of a reported issue
  2. HELP — Get help using text features
  3. QUIT — Unsubscribe from text alerts
  4. UBCS — Re-enroll in text alerts

 

Report by Phone

Call Collier County Water at 239-252-6245, select option 1. Use this number for water service issues such as no water, low pressure or line breaks.

Call Utility Billing & Customer Service at 239-252-2380 option 5 for account and billing questions.

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